Why Choose CCC?

Management - Corporate Call Center's management team has a combined total of over 100 years of experience in the call center industry with core competencies in maximizing return on investment and in meeting and exceeding business objectives for clients. 

People - Corporate Call Center employs retired executives and transitional professionals. CCC's hiring practices focus on experienced workers from high level positions in banking, healthcare, insurance and call center industries with sales and marketing experience. These representatives have proven to be reliable, stable, responsible, accomplished and have a strong work ethic. After project-specific training, these representatives are quickly able to deliver far superior results and an enhanced return on investment over representatives in traditional call center models.

Systems and Technology - Corporate Call Center has the systems, technology and telephony to provide clients with the reliable, flexible telephone solutions required to meet the needs of any type of program. CCC has the ability to customize a data platform to maximize demographics, service, and delivery, and uses an ACD platform that allows for the most efficient service possible through innovative call routing and resource selection options. 

Training - Corporate Call Center's "Empower- train" program is a high energy, interactive series of sessions designed to provide each representative with the knowledge and skills needed to produce superior results. CCC's Training Department has developed a formal training manual, which outlines our policies and procedures and offers critical skills-based training modules. The delivery of consistent corporate messages, supported in practice and through training, results in consistent output and high quality results. CCC's basic program consists of orientation, project specific training, modular sessions, systems training, role playing, and finally certification.

Quality Management - Corporate Call Center's goal of continuous enhancement through our quality management process focuses on providing consistent delivery of service and information to improve the end result of each program. CCC's policy of consistent monitoring ensures that the client objectives are met, reflect their corporate image, communicate their message, stick to required scripting and create a consistent impression of their brand image in the marketplace. In addition to formal monitoring, approximately one hour a week per rep of informal monitoring by CCC managers or supervisors will occur. Informal monitoring is a daily occurrence at CCC as supervisors and managers are positioned on the call floor in order to be actively engaged with their teams throughout the day.

Corporate Call Center employs a team of highly qualified and talented telephone professionals. These staff members come from esteemed careers in the industry with advanced degrees, licenses and credentials. CCC clients get the added benefit of their lifetime of experience and assurance that each call is being handled with the expertise of these seasoned professionals. Here is a sampling of the skilled professionals that work on programs at CCC: 

Daniel Arena
Program Supervisor
Dan is retired from the United States Army and proud of the leadership experience he gained there. He is an expert in communications and finds that conversing with people and making a connection is what brings resolution and a favorable outcome to the call. Dan spent most of his professional career as owner and operator of a business buying and selling antiques to collectors. He also has professional experience as a badging officer for a security company and in electronics as a purchasing agent. 

William S. Guerrini 
Program Supervisor
Bill brings 38 years of experience in the insurance industry to CCC clients. With 32 years as an active agent and 30 years in management, Bill has hands on experience in the field and corporate office in sales, leadership, underwriting, marketing and training. He has a PhD in Business Administration & Management, an MBA in Insurance, and a BS in Commerce & Finance. Bill carries the professional designations of CLU, ChFC, and LUTCF. Bill’s professional credentials and expertise are an invaluable asset to CCC’s programs and clients. 

Carol Jackson
Program Agent
Carol has spent her career serving nationally recognized insurance and telecom organizations. She has a genuine concern for the senior population and a commitment to dispatch accurate information. Carol utilizes her vast knowledge of the plans and ability to connect with people to distinguish callers’ needs and guide them to make an informed choice based on the circumstances.

Joe Jacoby
Program Agent
Joe is a former Navy single engine aircraft pilot who embraces the diversity and uncertainty of callers who may be up against a deadline that is within days or even hours. Counseling a client under pressure to find resolution is the work which Joe finds most rewarding. He is well equipped to handle their stress, drawing on his flight training in which split second decisions had to be made in the plane. Joe’s professional background includes many years of consulting in telecom and computers with over 200 corporate clients.