Corporate Call Center

Services > Our Technology

SYSTEMS AND TECHNOLOGY

Avaya S8700 Dual Redundancy phone system
a. T1 Structure
b. 800 line service
Call Management System (CMS) v.13
a. Offers various metrics of phone activity
b. Utilized for monitoring, reporting and coaching
Voice Recording through Witness Call Recording
a. On demand
b. Always activated
Interactive Voice Response (IVR)
a. Call overflow
b. Off hours- 24 hours a day, 7 days a week
DS3 with 10 current T1s and up to 28 T1s for Voice and Data
Domain through Intel servers
Email through MS Exchange
Firewall protection
Database through Oracle
Custom Call Tracking System using Linux as OS
Operating System is Windows XP Professional

Anthem Blue Cross and Blue Shield has selected Corporate Call Center to be a service provider for the 2007 Medicare open enrollment period.

We Enroll has selected Corporate Call Center to be its service provider for the Allied Barton enrollment program.

Independence Blue Cross recently awarded its LifeSaver award to Corporate Call Center in recognition of excellence in meeting and exceeding IBC’s program goals.

United Concordia has selected Corporate Call Center to be an overflow service provider for the Federal Employees enrollment program.

1400 Union Meeting Road, Suite 202
Blue Bell, PA 19422

Phone: (610) 397-2300