How we do it

  • What we offer
  • 500 seat capacity with availability and flexibility to increase capacity
  • 24/7 capability
  • High touch sales/service center
  • Outbound Services
  • Sales calls offering products/services to existing and prospective businesses or consumers
    • Customer Acquisition
    • Customer Retention
    • Direct Mail Follow-up
    • Lead Generation
    • Market Research
    • New Member Welcome
    • Cross-Selling
    • Medical Diagnostic Equipment Patient Services
  • Advanced technology includes predictive dialing and online scripting
  • Inbound Services
  • As a result of a customer seeking information, tech support, enrollment or order fulfillment
  • Customer Retention
  • Member Services
  • Problem Solving
  • 3rd Party Verification
  • Enrollments
  • Seminar Reservations
  • Inbound service reps are specifically selected based on experience in the clients' industries
  • Dedicated environments used with complex programs requiring a high degree of specialized training
  • Advanced technology included Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)