How we do it
- Technology
Our systems pull it all together. Corporate Call Center designs, builds and operates customized systems based on our client's needs.
Network
- Avaya S8700 Dual Redundancy phone system with T1 and MPLS continuity and Toll free inventory available upon request
- ACD (Automated Call Distribution) with customized call flows and ASR (Advanced Skills Routing)
- Interactive Voice Response (IVR) for call overflow and off hours - 24/7 as well as Auto dialing feature
- Total Call Recording and Retrieval for QA, training purposes, and requests by clients
- Call Management System (CMS) v.13 offering metrics of phone activity and utilized for monitoring, reporting and coaching
- DS3 with 10 current T1s dedicated to voice at both facilities, and each facility dedicates 6 data T1's for MPLS with 2 T1's for internet with the ability to increase based on needs.
- Custom Call Tracking System using Linux as OS
- Domain through Intel servers
- Firewall protection
- All systems and workstations are HIPAA compliant to meet our clients data and voice requirements.
- Ability to connect to clients infrastructure and utilize their systems and voice services based on their needs
Database
- Designed, built and operated by Corporate Call Center to meet our clients needs
- Database through Oracle, MS SQL
- Available as a turnkey operation to be used at CCC or imported to our clients
Reporting
- Standardized CCC report
- Customized reports based on Client specific needs
- Ad hoc reports